How Si14 QI collects, uses, shares, stores and protects personal information. This Privacy Policy explains how Si14 Quant Intelligence, operated by D.O.O. Si14Bet (“Si14 QI”, “Company”, “we”, “us” or “our”), collects, uses, stores, shares and protects personal information when you visit si14qi.com, create an account, request a demo, subscribe to a plan, use our analytical workspace, API, reports, alerts or related services.
1. Scope
This Privacy Policy applies to website visitors, registered users, subscribers, enterprise customer contacts, prospective customers, suppliers and other individuals who interact with Si14 QI. It does not apply to third-party websites, brokers, custodians, exchanges, payment processors or data providers that may be linked from our services or integrated at your request.
2. Personal information we collect
Depending on how you use the services, we may collect the following categories of information:
- Account and contact data: name, company, title, email address, phone number, country, billing contact and support contact details.
- Authentication and security data: login identifiers, hashed credentials, two-factor authentication settings, security logs, device identifiers, IP address, browser type and session metadata.
- Subscription and billing data: plan type, invoices, payment status, tax or business billing information and payment processor references. Full payment card data is handled by payment processors where applicable.
- Usage data: pages viewed, reports opened, searches, watchlists, alert settings, API calls, exports, model or report interactions and feature usage.
- Communications: emails, support requests, demo requests, sales correspondence, survey responses and customer feedback.
- Enterprise data: user lists, access permissions, workspace settings, API configuration and data submitted by an enterprise customer under an order form or data processing agreement.
- Cookies and analytics data: cookie identifiers, consent preferences, referral source, approximate location and website analytics information.
3. Information we do not intend to collect
Si14 QI is not designed for collecting special categories of personal data, medical data, government identifiers, precise financial account credentials, trading account passwords, private keys, seed phrases, payment card numbers or personal information of children. Do not submit such information unless we specifically request it through a secure approved channel.
4. How we use personal information
We use personal information for the following purposes:
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to provide, operate, secure and improve the website, analytical workspace, reports, alerts, subscriptions and API;
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to create and manage accounts, authenticate users, process subscriptions and administer enterprise workspaces;
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to respond to support, sales, demo, billing and compliance inquiries;
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to personalize settings, watchlists, alerts, onboarding and user experience;
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to monitor service quality, prevent abuse, detect fraud, protect accounts and enforce our terms;
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to send operational notices, account alerts, service updates, invoices and legally required communications;
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to send marketing communications where permitted by law or consent, with opt-out available;
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to comply with legal obligations, resolve disputes, keep records and protect legal rights.
5. Legal bases where applicable
Where privacy laws require a legal basis, we process personal information on the basis of contract performance, legitimate interests, consent, legal obligations or protection of rights and security. Marketing cookies and similar non-essential tracking technologies are used only where permitted or consented to. You may withdraw consent where processing is based on consent, subject to legal and contractual restrictions.
6. Cookies and tracking technologies
We use cookies, pixels, local storage and similar technologies for essential functionality, security, preferences, analytics and, where enabled, marketing. Details are provided in the Cookie Policy. You can manage non-essential cookies through the cookie banner or browser settings.
7. Sharing of personal information
We may share personal information with:
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hosting, cloud infrastructure, analytics, email, CRM, support, payment, authentication, cybersecurity and document-processing service providers;
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professional advisors such as lawyers, accountants, auditors, compliance consultants and insurers;
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enterprise customers, where your account is provided through that customer and the information relates to workspace administration;
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regulators, courts, law enforcement, authorities or counterparties where legally required or reasonably necessary to protect rights;
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successors or transaction parties in connection with a merger, acquisition, financing, restructuring or sale of business assets. We do not sell personal information to advertisers. We do not give advertisers access to private customer workspaces.
8. International transfers
Si14 QI may process information in Montenegro, the United States, the European Economic Area, Switzerland and other jurisdictions where our providers or personnel operate. Where required, we use appropriate safeguards such as contractual protections, access controls and transfer mechanisms recognized by applicable law.
9. Retention
We retain personal information for as long as reasonably necessary to provide services, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, protect security and maintain business records. Retention periods depend on the data category, account status, legal requirements and operational needs. We may retain anonymized or aggregated information indefinitely.
10. Security
We use technical and organizational safeguards designed to protect personal information, including access controls, encryption where appropriate, authentication controls, monitoring, backups and internal restrictions. No system is perfectly secure, and we cannot guarantee that unauthorized access, loss or misuse will never occur.
11. Your rights
Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to processing, withdraw consent, request portability or complain to a data protection authority. To exercise rights, contact us at info@si14qi.com. We may need to verify your identity and may refuse or limit requests where permitted by law.
12. Marketing communications
You may opt out of marketing emails by using the unsubscribe mechanism in the email or contacting us. Operational, security, billing and legal notices may still be sent even if you opt out of marketing.
13. Children
The services are intended for business and investment-analysis users and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has submitted personal information, contact us so we can take appropriate action.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on the website with the “Last updated” date. Material changes may be notified by email, account notice or website notice where appropriate.
15. Contact
Questions about this Privacy Policy may be sent to info@si14qi.com or by mail to D.O.O. Si14Bet, XVI Zgrada Solidarnosti 7, 85310 Budva, Montenegro. Support requests may be sent to support@si14.ai.